Refund Policy

1. Full MingShu Book

The beta Book price is USD 9.90 for one complete generation. Because generation reserves resources and begins delivery of personalized digital content, the purchase is non-refundable once generation starts, except for the exceptions below or where applicable law requires otherwise.

2. Conversation packs

A conversation pack supplies 50 successful Agent turns for USD 9.90. A purchase is normally final after credits are granted. Consumed turns and unused turns remaining in a partially used pack are not refundable, except for the exceptions below or where applicable law requires otherwise. If no turn has been consumed, contact support promptly and we will review the request.

3. Exceptions we review

• A duplicate charge for the same intended purchase.
• A confirmed Dawnvane system fault that prevents valid delivery and cannot reasonably be corrected by restoring the entitlement.
• An unauthorized charge after reasonable account and payment verification.
• A refund or cancellation right that applicable law requires.

Dissatisfaction with an interpretation, a change of mind, or incorrect information entered by the user does not by itself qualify for a refund after delivery begins.

4. How to request review

Email scarlettzhang93@gmail.com from the account email as soon as practical. Include the approximate purchase time and product name. Do not send a card number, security code, password, or API key.

We may first restore a missing Book or conversation entitlement when that fully corrects a system error. Approved refunds are returned to the original payment method through Stripe; bank posting time is controlled by Stripe and the payment provider.

5. Chargebacks

Please contact us first so we can investigate. We may suspend the disputed entitlement while a payment dispute is open, but we will preserve the underlying transaction evidence required to resolve it.